SaleSmartly Updates
1. Contact My Customers
In the Contacts area, the My Customers data section is now added. In this section, the superior can view the records of all customers received by the customer service staff. Customer service staff can view the list of customers they have currently received.
Usage scenario: Customer service staff can view the list of customers they have received, maintain customer information and follow up with customers on a regular basis. At the same time, it solves the customer protection issue that the company is concerned about and prevents different customer service staff from snatching orders or flying orders.
2. Enhanced Robotic Automation
2.1 Added Country/Region Conditioner
Under Automation, when selecting Conditions, you can now select the Country/Region conditioner.
Note: This condition currently supports chat plug-in channels. Users of other channels will only trigger processes that do not match the conditions.
Usage scenarios: You can trigger different processes for visitors from specific countries/regions to better suit your different business scenarios.
2.2 Added Quick Button Action
In Automation, when you select Action, you can now select Shortcut Button.
Note: This action currently supports chat plugins.
Usage scenario: Guide users to solve initial doubts by themselves. Compared with the button in the Send Message action, the display effect in the chat window is more beautiful.
3. WhatsApp Sub-Account
In Settings - Channels, when integrating WhatsApp, you can now open the WhatsApp Business API number provided by the SaleSmartly platform. You only need to top up the deposit, which will be used to send and receive WhatsApp messages + platform number rental fees (the fee is officially charged), and you can also see the consumption amount.
Note: If you need to activate a WhatsApp platform number, please contact our customer service!
Usage scenario: Don't have a WhatsApp Business API number? Is it too troublesome to prepare the review materials? The review time is more than a month? Use the WhatsApp business number provided by our platform, without the need for review, and in less than half a day, you can send and receive WhatsApp messages, allowing you to quickly use WhatsApp for business.
4. Support Facebook Blacklisting
In Live Chat, you can now block visitors from Messenger and Facebook homepage post comments on the SaleSmartly platform. If you block a user from the Messenger channel, the user can continue to send you messages on Messenger, but you will no longer receive their messages on SaleSmartly. After the removal, you will be able to send and receive messages normally; if you block a user from the FB post comment channel, the user can continue to comment on your homepage posts, and Salesmartly can automatically hide every subsequent comment message sent by the user.
Note: You can also add a visitor to the blacklist in Contacts or Session Management. Similarly, you can remove a visitor from the blacklist in Contacts and Session Management.
Usage scenario: Block users who maliciously harass or give negative comments on Messenger or Facebook homepage posts.
5. Support for Identifying Visitor Language
In the Online Chat section, in the interface for chatting with customers, it is now possible to identify and translate the visitor's language, and the identified language will be updated in the visitor's language section.
Usage scenario: Can't understand the message sent by the visitor? Don't know what language it is? Directly identify the language of the message sent by the customer, convenient and fast.
6. Support Group Conversation Flow
In Contacts, when sending group messages, you can now send conversation flows for users of the Messenger channel. Click "Conversation Flow", select the automated process, and then click "OK" to send the group message. The automated process you set will be followed, bypassing the trigger of the corresponding process, and proceeding to the process after the trigger (including conditions and actions). After the user participates in the interaction, the subsequent branch process will be automatically executed.
Usage scenario: When you send group messages to users, you can choose to send a conversation flow to Messenger users (equivalent to sending an automated process), directly send a group message and execute a series of SOP scripts and actions to quickly improve customer reach efficiency and conversion.
7. Optimize Importing Contacts
In Contacts, when importing users, you can now manually enter the user's Email and WhatsApp information. One line represents one Email or WhatsApp number, and you can import multiple Emails or WhatsApp numbers by wrapping the line.
Note: When importing Email or WhatsApp numbers, the maximum number of rows is 20,000. When manually entering WhatsApp numbers, be sure to include the area code.
Usage scenario: Use this function to import contacts more conveniently and quickly.
8. Optimize Online Chat Screening
In Online Chat, you can now filter users based on specific accounts under specific channels, as well as based on visitor tags and mobile phone numbers.
Usage scenarios: This function can help you filter your target groups more effectively and specifically in multiple dimensions such as channels, tags, and mobile phone numbers.
