SaleSmartly Feature Updates
1. Optimize Public Account Notifications
After the user account is bound to WeChat, when a new message comes in, the WeChat official account will prompt the user with the name of the customer of the current message, the name of the consulting channel, the nature of the conversation (whether it has been/is not assigned), the source of the message, and the time of the message consultation.
Usage scenario: After this function is optimized, merchants can clearly grasp the basic information of visitors before the conversation, so as to better guide merchants to reply and improve reply efficiency.
Note: This function requires binding to a WeChat official account. If the user has not bound a WeChat official account, they can go to Avatar - Account Information - WeChat Binding to bind. After binding, the user can receive new message notifications.
2. Email Supports Automatic Reply
In Automation - Create/Edit Process, email automation can support keyword triggering; in addition, the sending channel can also support the selection of Email channel and other channels.
- Select Email channel: For visitors of Email channel, if the email user under the authorized Email account triggers the automation, the email will be sent using the account.
- Select other channels for the original sending logic: you can send emails to visitors who have emails through other channels such as chat plug-ins, and send them through the system.
Usage scenario: When merchants deal with some common content emails, they can use keywords to trigger and quickly reply to the emails.
3. WhatsApp Supports Greetings with Page Links
In Channel Integration - Chat Plugin - Create/Edit Plugin - Integration Entry Configuration, a new "Send Page Link" switch has been added to the WhatsApp integration. When it is turned on, when visitors chat through the WhatsApp channel, they can be guided to send the link of the currently browsed page.
Usage scenario: With this function, merchants can understand visitors' browsing history, better understand customer intentions, facilitate transactions, and improve conversion rates.
4. Cloud API Supports Automatic Configuration of Webhooks
In Channel Integration - WhatsApp - Cloud API - Application Configuration, SaleSmartly now supports automatic configuration of webhooks. Merchants only need to fill in "Appid", "Secret", "Token" and "Bind BM number id" and other information in the system background to automatically configure webhooks. When the connection is successful, Salesmartly will automatically pull the first 50 numbers under waba. The number exceeding 50 will not be automatically pulled. You must manually click the synchronize number button. After the synchronization is successful, it can be used normally.
Usage scenario: With this function, merchants do not need to manually pull webhooks, which is more convenient and quick. After the automatic configuration of webhook is successful, the merchant clicks to enable the corresponding number, and then selects the corresponding Cloud API number to import contacts, message broadcasts, and chats.
5. WS Template Optimization
In Mass Sending Plan - Mass Message Sending - WS Template Application, SaleSmartly has now removed the template example input box and added a preview function. When you enter the corresponding template content in the content input box on the left, the preview on the right will synchronously display the template sending effect.
Usage scenario: With this function, merchants can preview the sending effect of the template when applying for the template. The interface is more intuitive and the operation is more convenient.
6. Knowledge Base Supports Delisting a Single FAQ
Added "Enabled Status" in Automation - Knowledge Base - FAQ list. You can enable or disable a FAQ by yourself. After disabling, this FAQ will be removed from the shelves and can no longer be used.
Usage scenario: With this function, merchants can put a single FAQ on the shelf for use or remove it from the shelf for correction or modification without affecting the normal use of other FAQs, helping merchants to better manage the knowledge base.
7. Live Chat Supports Displaying Session ID
In Online Chat - Personal Information Column, new session ID information is added. You can use this ID for filtering in session management.
Usage scenario: When there are different conversation records for the same contact, merchants can use this ID to quickly distinguish different conversation records, thereby better filtering, viewing, and quality checking the conversations.
8. Facebook Homepage Optimization
8.1. Authorized FB Links Support Configuration of Automatic Activation Channels
In Channel Integration - Messenger & Comments - Facebook Homepage - Authorize FB Account, users can click Copy Authorization Link and select the channel to be automatically opened after authorization.
Usage scenario: With this feature, merchants can directly authorize the FB account in any browser that has not logged into SaleSmartly. They can also choose to automatically enable Messenger chat or post comment permissions after authorization, which is more convenient and quick.
8.2. SaleSmartly Supports Pulling Homepage API
SaleSmartly now supports pulling homepage APIs. Users who need it can go to Channel Integration - Messenger & Comments - Facebook Homepage - Authorize FB Account to obtain it.
Usage scenario: With this function, merchants can call the API of the homepage to obtain the FB public homepage List data that you have authorized, making it easier for merchants to connect their own systems with SaleSmartly.
8.3. Facebook Has Added the "Set Welcome Message" and "Batch Set Welcome Messages" Functions
In Channel Integration - Messenger & Comments - FB Homepage, the new "Set Welcome Message" and "Batch Set Welcome Message" functions have been added. You can directly set the welcome message for your homepage in the Facebook homepage management.
Usage scenario: With this function, merchants can customize different or the same welcome message for each homepage, provide a better consulting experience when visitors consult, and shorten the communication distance with visitors.
