Messenger Features Upgrade
1. Check the source of Messenger visitors
In Online Chat, it is now possible to display the visitor source for visitors from the Messenger channel (Note: there are three main visitor sources, namely advertisements, messenger links, and Messenger chat plug-ins).
Usage scenario: With this feature, businesses can identify the source channels of Messenger visitors, that is, how the visitors enter and initiate the conversation.
2. Quickly add account adjustments
In Settings - Team - Add Member, merchants can now add internal members in the form of account name + password.
Usage scenario: Through this operation, merchants can quickly add members without using email addresses. The member account added to the current project cannot create a new project. In addition, the administrator can also reset the password of this account to facilitate employee account inheritance when leaving the company.
3. Import contacts step by step
In Data Insights - Contacts - Import, the contact import steps have been optimized.
Usage scenario: When importing contacts, merchants can view and confirm the import results, which improves your experience of batch importing WhatsApp number packages and email packages, so that you can send targeted group messages to your target customers.
4. New messages on the guest side support prompt sound
In Settings - Online Chat - New Message Reminder for Visitors, a new "Browser Prompt Sound" has been added.
Usage scenario: After this function is turned on, if a visitor receives a new message from the chat plug-in, he or she will be reminded by a browser prompt sound, thereby improving the communication efficiency between the merchant and the visitor.
5. WhatsApp template management
In Message Broadcast - WS Message Template - Add New Template, merchants can apply for a new WhatsApp message template, fill in the template content and submit it, and it can be used after official review.
- The template is submitted for official review and is generally approved within 1-5 minutes. You can click the refresh button to synchronize the latest template status
- If the template application is approved, please be sure to wait 5-10 minutes before sending the template to reduce the risk of sending failure.
Usage scenario: With this function, merchants can customize corresponding message templates according to their customer groups to improve marketing conversion efficiency.
Note: In addition to text format, applying for a new message template also supports image format.
6. The mobile terminal has assigned a tab to display the number of unread messages
In Mobile - Assigned, the tab now supports displaying the number of unread messages.
Usage scenario: With this feature, merchants can view the number of unanswered messages in the assigned list and remind users to reply to the messages.
7. Add trigger restrictions for keywords
In Automation - Create/Edit Process - Trigger - Keywords, trigger restrictions are added, and keywords are now supported: or, and.
Usage scenario: When the merchant selects this function when hosting the robot, it can help the robot to answer visitor questions more accurately. For example, if you select "product" and "purchase" as keywords, and set the condition "and" for the keywords, when the visitor triggers these two keywords at the same time, such as sending "This product is very good, I want to buy it", the corresponding automation process will be triggered and reply.
8. Added customer service function to FB homepage
A new customer service configuration function has been added in Settings - Messenger & Comments - FB Home Page, and customer service can also be configured in batches.
Usage scenario: This function allows merchants to manage and view the customer service staff of their FB homepages. Merchants can also quickly configure the corresponding customer service staff for a single or multiple homepages.
9. Project remote technical support
Remote technical services are now supported in Settings - Project.
Usage scenario: When merchants encounter problems using the platform and cannot solve them themselves, they can use this function to authorize Salesmartly technicians to access the project to help merchants troubleshoot the problem.
Note: After troubleshooting, remember to turn off the authorization status.
10. Live Chat Screening Optimization
In Online Chat, the number of conversations corresponding to the channel and account can be displayed, and account dimension search is also supported.
Usage scenario: With this function, merchants can view the number of sessions under each channel and each account in real time. If you have too many accounts, you can search for accounts and view related sessions to improve screening efficiency.
Note: The total number of messages refers to the number of sessions that summarizes activated/deactivated/deleted accounts, while the number of messages for each channel only counts the number of activated/deactivated sessions (excluding data for deleted accounts).
