SaleSmartly Updates
1. SaleSmartly Updates: WeChat Customer Service Integration
In Channel Integration, add the "WeChat Customer Service" channel. After authorization is completed, SaleSmartly will automatically create a new customer service account for you in the background, and you will also create a new customer service account. After creating a customer service account, you can also click "Get Link" to experience WeChat customer service by scanning the code or linking.
Usage scenario: After successful WeChat customer service authorization, you can receive WeChat customer messages in the SaleSmartly backend and answer questions for visitors.
2. Plugin Integration Entry Configuration Supports WeChat Customer Service
In Channel Integration - Chat Plugin - Create/Edit Chat Plugin - Integration Installation, add WeChat customer service in the integration entrance configuration.
Usage scenario: You can display the WeChat customer service icon on your website. Customers can click it to jump to the WeChat App for consultation, which is faster.
3. Adjustment of the User Area Structure on the Right Side of the Online Chat
The personal information column on the right side of SaleSmartly has been optimized and adjusted, and is subdivided into customer information, conversation information and common phrases.
Usage scenarios: The right area distinguishes between customer information, conversation information, and common phrases tabs to improve information browsing efficiency. In addition, you can also search for related consulting common phrases in the common phrases column on the right to help you quickly respond to customers' common questions.
4. Ended Sessions Support Modifying Session Tags
In Session Management - Ended Session Details Page, you can now modify session tags and notes. At the top of the Session Management - Ended Sessions list, a new batch Add Tags function has been added, where you can choose to append tags or overwrite tags.
Usage scenario: When processing a terminated session, you can modify and update the session tag for the session.
5. Messenger Channels Support Sending Audio
Online Chat - Messenger channel supports sending audio. The size of the audio file sent is limited to 5M, and the voice duration is limited to 60 seconds.
Usage scenario: This function allows you to upload an audio file and send it to customers in the form of a voice note.
6. Once the Account That Authorized the Homepage Expires, the Homepage Cannot Be Opened
Added a new "FB Account Status" field to the FB Homepage list. When a FB account is banned, the status of all homepages under the account will be "Invalid", and the Messenger and post comment status under the homepage will automatically switch to "Closed".
Usage scenario: When the authorized homepage account expires, you can view it directly in the homepage list so that you can re-authorize it.
7. Login Log
In Basic Settings, a new login log function is added. When team members log in or out of the project, a record will be generated in the login log list.
Usage scenario: With this feature, you can view the login/logout records of team members, which helps you monitor the security of team projects.
8. Automatic Visitor Labeling
In the automated process actions, a new "Add visitor tag" action is added.
Usage scenario: You can automatically associate corresponding tags with visitors by triggering automated keywords. You can then reply and manage customers based on these tags.
9. Added Online Reminder Function When There Is No Response Within the Time Limit
In Chat Settings - Customer Service New Message Reminder, a new reminder of "Mark Chat Session in Red" has been added to the timeout and no reply function. When the customer service does not reply to the visitor's new message within the specified time, the session will be marked in red in the Online Chat list. If there is no reply within 1 hour, it will be displayed as the time has exceeded. If there is no reply for more than 1 hour, a "timeout" sign will be displayed.
Usage scenario: When customer service is busy or there are many customer inquiries, turning on this function can remind customer service to reply to customer messages in a timely manner to avoid missing replies.
