Telegram Account Support
1. Support access to Telegram personal accounts
In Integration, we have added support for connecting to your Telegram personal account. You can now chat conveniently with the contacts in your personal account on SaleSmartly.
Usage scenarios: You can actively add customers using your Telegram personal account, and combine SaleSmartly's group messaging, translation, labeling and other personalized tools to help you achieve precision marketing and reach more business scenarios.
2. Chat plug-in style optimization
In Integration - Chat Plug-in, the style and functions of the chat plug-in configuration interface have been completely upgraded, the category partitions have been refined, and the editing operation has become neater and clearer, which improves efficiency while optimizing your user experience.
Usage scenarios: On the basis of the style revision, we have also added details such as the PC icon size, the message leaving function guide, and the subtitle switching according to the online status, making your chat plug-in more personalized and intelligent.
3. The translation function supports preview editing
In Online Chat, a preview and editing function has been added to real-time translation. You can preview and edit the translated content before sending it. It not only displays the translated content more intuitively, but also provides more flexible customized operations.
Usage scenarios: The translation preview function can help you detect possible inappropriate translations in a timely manner, thereby improving the quality and accuracy of translations.
4. The Messenger channel supports the display of ad ID and name information
In Online Chat - Customer Information, support has been added to display the ad ID and ad name that the Messenger customer clicked into.
Usage scenario: You can quickly search for the corresponding ad source through the ad ID and name, providing data support for your subsequent user reach and marketing optimization.
5. The speech library now supports private speech libraries
In Customer Management - Script Library, a new private script library function has been added. Members can create and edit their own private script libraries. Similarly, managers can view and manage the private script libraries of their subordinates.
Usage scenario: With a private script library, members can set up private scripts that suit their own habits, which improves work efficiency while avoiding conflicts in scripts used with other members.
6. The official website supports Telegram registration and login
The official website now supports Telegram account registration, which is convenient and quick to log in to the system.
Usage scenario: You can log in and register through a third party without using an account and password, making it more convenient to use the system.
7. Telegram personal accounts support automated robots
Now you can configure automation for Telegram personal accounts in Automation to reduce manual operations and make your service more efficient.
Usage scenarios: For Telegram personal account customers, they can configure multi-conditional automated robots such as automatic reception and reply, labeling, and automatic assignment of customer service according to specific conditions, thereby reducing manual workload through automation.
8. Task center function is launched
A new task center function has been added in the upper right corner of the page. When you export customer data, the task center will always show you the progress of the export task, giving you the most intuitive visual feedback.
Usage scenario: You can view the historical export task records and support downloading previous customer lists, so that your exported data can be traced.
9. Partial Optimization
9.1 Expansion pack functions are transferred to the App Store
The original cost center expansion package has been moved to the app store, and the display style of usage balance and purchase records has been optimized.
Usage scenario: After being moved to the App Center, it will be independent of the Cost Center, making your payment records for translation and email delivery clearer and easier for you to view and use.
10. Automatically add Instagram comment and private message actions
In Robot-Automated Process, add an action component for sending private messages to Instagram comments for the Instagram post comment channel.
Usage scenario: You can send a private message to customers who comment on your posts. Combined with specific keyword triggers, it can help you further reach core users, increase the conversion rate and achieve precision marketing.
