App Updates Galore
1. App Updates: New Translation Tools in App Market
In App Market-Third-Party Services, support for installing Baidu, Alibaba, Tencent, Youdao, Volcano, and Amazon translation apps has been added.
Usage scenario: The domestic translation tool connected this time provides you with a richer selection of chat translation plug-ins, and is more user-friendly to domestic users.
2. Official Website Supports Facebook Registration and Login
The official website now supports Facebook account registration, allowing you to quickly log in and use the system.
Usage scenario: No need to create a registration, you can choose a third-party channel account you already have, giving you more options for logging into the system.
3. Mobile Terminal Function Enhancements: Message Withdrawal and Multiple Pictures
The mobile terminal is now compatible with the PC-side message withdrawal, quote/reply message and multiple picture sending functions, making your conversations on the mobile terminal more accurate and efficient, and improving your chat efficiency.
Usage scenarios: You can use the reply/quote message function to reduce the cost of communicating with customers. Sending multiple pictures can also help you simplify operations and improve your overall user experience.
4. Mobile Terminal Supports Conversation Tags and Notes
The mobile terminal is now compatible with the functions of adding session tags, session notes, and displaying reception customer service information, enriching your functional experience on the mobile terminal and meeting more of your needs.
Usage scenario: When adding conversation tags to a conversation, you can now do so directly on the mobile terminal and add instant conversation notes, allowing you to work efficiently even when you are away from home.
5. Script Library Supports Uploading Attachments
The script library now supports adding attachments. You can put the attachments into your frequently used scripts and send them to customers together, reducing your necessary operation procedures and making chats more convenient and efficient.
Usage scenarios: You can set up commonly used marketing or help attachments and add them to the script to enrich the customer's reading experience and explanation.
6. WhatsApp Automation Process Supports Old Visitor Triggers
Automated process-WhatsApp app channel adds old visitor triggers, you can implement precision marketing for old visitors separately and improve your conversion rate.
Usage scenarios: When old visitors chat with you again, you can configure subsequent targeted tagging or marketing automation processes such as adding specific visitor tags and sending marketing messages to reach more business scenarios.
7. Telegram Personal Account Channels Support Group Chat/Channel Messages
Telegram personal accounts now support receiving group chat/channel messages.
Usage scenarios: After broadening the receiving range, automated processes and group messaging functions can also be covered, making it easier for you to realize automated tagging, replying, group marketing and other demand scenarios.
8. EDM Attachment Support in Third-Party Sending
In Mass Sending Plan - Third-Party Sending, Third-Party EDM Sending now supports uploading attachments.
Usage scenario: After attachments are supported, you can send richer marketing content through EDM to increase the conversion rate.
9. Added Image Download Function on PC
For SaleSmartly on PC, move the mouse over the image and click to download the image to your computer.
Usage scenario: All channels now support the download of pictures, which helps you save important picture information in the conversation on the PC.
10. Chat Plug-in and WhatsApp API Self-Service Account Added Recycling Bin Function
In Integration-Chat plug-in and WhatsApp API self-service number, the function of recycling chat plug-ins or self-service numbers is now supported. At the same time, you can restore your recycled plug-ins or self-service numbers in the recycle bin.
Usage scenario: You can put disabled chat plug-ins into the recycle bin to help you sort out complicated lists; the recycled records will also be displayed in the recycle bin in real time to meet your needs for later verification and recovery.
